Shipping
Our warehouse ships from Australia. For orders delivered to countries outside these regions (e.g., the US, Canada) you may be required to pay duty tax on your orders. Please ensure you are aware of the possible charges you may incur in order to release your goods.
We do not offer refunds if you refuse the package due to customs charges.
How long does it take for my order to be processed?
We aim to ship goods within 2 business days of receiving your order. Please note we ship orders on working days and weekend orders will be packed and dispatched the following Monday.
We appreciate your patience while our team works hard to get the orders dispatched as fast as we can. Please double check your shipping address is correct as we can not be held responsible for un-delivered orders due to incorrect delivery details.
What are the shipping costs?
All prices quoted below are in Australian Dollars (AUD$).
SHIPPING TO AUSTRALIA & NEW ZEALAND
FREE for orders over $99
$12.00 for orders under $99
SHIPPING TO TAIWAN, HONG KONG AND MACAO
FREE for orders over $99
$8.00 for orders under $99
INTERNATIONAL SHIPPING
Asia Pacific $22 for all orders
US & Canada $26 for all orders
UK & Europe and rest of the world $30 for all orders
Duty Taxes + Customs Fees
Please ensure you are aware of the possible charges you may incur in order to release your goods.
Failure to collect your parcel due to not wanting to pay these fees or the parcel being returned to us due to incorrect address information or non-collection from Depot will result in a return of your original order amount less $60 to cover the costs for processing + inbound and outbound freight costs.
General Information
Please make sure your order is correct. No order changes or cancellations once the order has been placed.
Customs duties & taxes are the responsibility of the buyer for all countries - if you refuse your parcel at customs due to the fees your order will be destroyed by customs and will not be refunded by iVEA.
We do not ship to PO Boxes - please do not use PO Boxes as your delivery address or the order will not be dispatched