Returns:
- We want you to be totally happy with your purchase, so our return policy lasts for a generous 14 days.
- To make a return, simply ensure the item is in tip-top condition, unused, and in its original packaging with all the labels intact.
- Hold onto that receipt or proof of purchase; it's your ticket to a smooth return.
Refunds:
- As soon as we receive and check your return, you'll get a friendly email from us. We'll let you know if your refund is good to go!
- Once approved, your refund will shimmy its way back to your credit card or original payment method in no time.
Late or Missing Refunds:
- Patience is a virtue! If your refund seems to be taking its sweet time, here's what to do:
- First, check your bank account.
- Give your credit card company a friendly nudge; sometimes they need a little reminder.
- Reach out to your bank; they're usually the experts at these money matters.
- If you've tried all that and still haven't seen your refund, don't hesitate to drop us a line at info@iveakids.com. We're here to help!
Exchanges:
- We're all about making things right! If you receive a product that's not quite up to snuff (within 72 hours of getting it), we'll sort it out.
- Just send us a friendly message at info@iveakids.com.
Shipping:
- To kickstart a return, shoot us a quick email at info@iveakids.com.
- Keep in mind that you're in charge of the shipping costs for your return, and, sorry, but those costs aren't refundable.
- Depending on where you're at, it might take a bit for your exchanged product to make its way to you.
- If your item's worth more than $75, we recommend using a trackable shipping service or snagging some shipping insurance. We want to make sure we receive your returned item safe and sound!